One interesting news. A week ago. The world's software giant, Microsoft (Mirosoft: MSFT) has laid off 276 employees.
These employees are from Customer Support and Sales.
There is unconfirmed news that Microsoft wants to reduce the cost of hiring people and use AI instead.
No representative from Microsoft has commented on this news.
But what we may not be able to think and imagine is how AI can do this job for humans.
Check out the clip in this post.
This clip is recorded from a real conversation between a customer and an AI tool called "Air" ( Air.ai )
This is an AI that can converse with humans (also known as Conversational AI) that makes sounds like humans. Able to talk and interact on their own for 10-40 minutes.
Air can accurately remember all conversations spoken to customers. Call 100,000 people at the same time with one click.
Endurance They can work continuously 24 hours a day, 365 days a year, without breaks. Not tired. No need to take care of it, work without complaining.
Air can connect to over 5,000 apps to automate all tasks such as calling customers, based on acquired lists, and saving lists to the CRM app.
What we have seen since today is: More and more companies will adopt these AI tools to replace customer care workers and AE salespeople.
Just like in the example of the clip, where the AI calls to invite customers to try driving a Tesla and book a date and time.
Although now Air.ai It's still in beta status. You can sign up for the queue at the website. Air.a I can do it.
During the technology testing period, Air.ai Company has tried to use it in real business and use it to talk to real people.
Of course, it still doesn't work perfectly, there may be a little delay.
(Update: Recently, the CEO of Air said that there is an update to the internal software and there is no sound delay.)
But this is the size of the beta version, and it can still be done this much. Soon he will be much better.
For example, making a voice that begges customers or expressing empathy has a voice that can adjust emotions.
If we are working in these two functions, What we need to start doing today is: You need to upskill yourself and accumulate as much knowledge as possible as quickly and as much as possible. To prepare for change and open up new opportunities for other jobs, especially AI knowledge.
The world of AI is developing very fast.
There are now hundreds of thousands of AI tools.
Almost all of the business functions have been covered.
Some are good at working for people. Some may have just begun to develop.
If our knowledge is still the same, prepare yourself.
I read that a Microsoft employee posted on LinkedIn with tears in my eyes. I didn't think this could happen to me.
I want all readers to know about the development of AI early.
And please tell other friends to the people you wish well to prepare for the arrival of AI together.
